Frequently Asked Questions

What are American Water Services’ regular office hours?

We are open Monday thru Friday between 8am and 5pm.

 

How can I pay my bill?

We offer several payment options. Payments made by check can be mailed to our office at 9482 Duncan Bridge Rd, Cleveland, GA 30528. Online payments can be made thru the website using paypal. Just click the pay your bill link. Visa or Mastercard payments can be accepted over the phone. Customers can also come by the office to pay with check, cash, Visa, or Mastercard. For after-hours payments, we have a drop box located at the gate to our offices.

 

When is my water bill due?

The water bill is due 30 days after the date on the invoice.

 

When will a late fee be charged?

A late fee will be charged to any account left unpaid 15 days after the due date.

 

When will my service be subject to disconnection?

Any account left unpaid 30 days after the due date will be disconnected.

 

My water service was disconnected, how do I get it turned back on?

Any disconnected account must be paid in full in addition to an $80 reconnection fee before the water can be turned back on.

 

How many gallons of water am I allowed in a year?

Each connection is allowed 60,000 gallons per year. Any usage over 60,000 gallons will be charged as an overage at a rate of $3 per thousand gallons.

 

How can I track my water usage?

Most connections are metered. American Water Services reads these meters at least once each year. Those readings are noted on invoices. In between readings a customer can monitor their meter and compare to the reading on their invoice. For assistance in locating your meter, call the office at 706-348-6215 during our regular business hours.

 

Who do I contact if I have questions about my bill or account?

For any questions about a bill or an account, call the office at 706-348-6215 during our regular business hours. Also, you can email us using the Contact Us section of the website.

 

Who do I contact in case of an emergency?

During business hours, call the office at 706-348-6215. After hours, call the same number, the voice mail will have an option for emergency messages (option 2) which alerts the first available technician.

 

Who is responsible if there is a leak?

The resident is responsible for the water line from the meter to the house and inside the house.

 

How do I get water turned on for a residential inspection or cleaning?

Call the office at 706-348-6215 at least 1 week in advance to schedule the water being turned on. Water service will be available for a maximum of one week. Fees may apply.

 

How do I set-up a new service account?

Call the office at 706-348-6215 and provide the following information:

If a home is already connected to the system, the first water bill will be prorated to the next billing cycle due date and must be paid prior to occupying the home, in addition to an account activation fee of $40.  We prefer collecting water bills for new home purchases at closing.  Please provide us the closing date and closing attorney’s information at least 1 week prior to the closing date so we can forward the invoice and new customer application to their office.
For new constructions, a onetime connection fee may be charged to cover the costs of installing the new connection. This fee must be paid before any new connection can be made.